Last Updated: August 27, 2026
LivSmart Home Services (“LivSmart,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, contact us, or participate in our energy assistance program services.
By using our website, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Full name
Property address
Email address
Phone number
Program eligibility information (e.g., enrollment in SSI, SSDI, Medi-Cal, CalFresh, WIC)
Any information you provide in message fields
IP address
Browser type
Device information
Website usage data
Cookies and tracking technologies
We use collected information to:
Determine eligibility for energy assistance programs
Contact you regarding your inquiry or application
Schedule installations or follow-ups
Improve our website and services
Comply with legal or regulatory requirements
Send SMS or email communications (if consent is provided)
We do not sell your personal information.
LivSmart Home Services offers SMS messaging to customers who request it. Consent is collected through the contact and eligibility request forms on this website, where you may check an optional, unchecked box agreeing to receive text messages from us. Consent to receive SMS messages is not a condition of any purchase or service.
You must be 18 years of age or older to use this SMS service.
Types of messages you may receive:
Appointment scheduling and confirmations
Requests for eligibility documentation
Installation and project status updates
Replies to questions you have sent us
Message frequency varies based on your application and project status, and is typically fewer than 10 messages per month. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After replying STOP, you will receive one final confirmation message and no further messages. Reply START to resubscribe.
For help, reply HELP, email support@livsmart.pro, or call (323) 238-2625.
Carriers are not liable for delayed or undelivered messages.
We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS consent to any third party.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This exclusion applies to program administrators, program partners, installation contractors, and all other recipients described in Section 5.
We do not share, sell, rent, or trade your personal information with third parties for their own marketing purposes.
We disclose personal information only where it is necessary to deliver the service you requested, and only to parties acting on our behalf or administering the program you applied to:
Program administrators, where required to process your application
Energy assistance program partners, where required to determine eligibility
Installation contractors performing work at your property
Service providers who help operate our business (such as hosting and scheduling tools)
These parties act as our service providers. They are contractually required to maintain the confidentiality and security of your information and may use it only to perform the specific task we engaged them for. They may not use it for their own marketing, and they may not sell or further disclose it.
Mobile phone numbers and SMS consent are excluded from every disclosure described above. Your mobile number and your SMS opt-in are never shared with any third party, affiliate, or partner for any purpose, including the parties listed in this section.
We may also disclose information where required by law, subpoena, or valid legal process.
You may:
Decline to provide information, though this may limit our ability to determine your eligibility
Opt out of SMS messages at any time by replying STOP
Unsubscribe from marketing emails using the link in any email
Request access to, correction of, or deletion of your personal information by contacting us at support@livsmart.pro
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
The right to request access to personal information collected
The right to request deletion of personal information
The right to know what categories of data we collect
The right not to be discriminated against for exercising these rights
To exercise these rights, contact us at: support@livsmart.pro
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no online transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
Fulfill program requirements
Comply with legal obligations
Resolve disputes
Our website and services are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child under 18, we will delete it. You must be 18 years of age or older to use our SMS service.
Our website may use cookies and similar technologies to:
Improve user experience
Analyze traffic
Support marketing efforts
You may disable cookies in your browser settings.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date above.
If you have questions regarding this Privacy Policy, contact us at:
LivSmart
811 W. Barkley Ave
Orange, CA 92868
Email: support@livsmart.pro
